Operations

Find out how this retailers makes a difference in his community.

The OCSA is hard at work ensuring the thousands of convenience store retailers in Ontario are heard. Here's what they're working on...

Are your employees engaged, smiling and happy?

The Mourelatos family is very proud of its Greek heritage and the myriad of fresh and packaged Mediterranean products on sale at its four Supermarché Mourelatos locations...

Change is not only the one constant in life, but essential to running a successful business, according to Jasmin Faucher. “If you don’t change anything, nothing will change,” states the co-owner of Dépanneur Simone, a convenience store and gasoline station in Saint-Mathias-sur-Richelieu, south of Montreal.

The 2013 CCentral Independent Insights survey results reveal similar trends toward higher levels of digital engagement, a strengthening of full-service distributor relationships, and improved staffing practices...

Your employees interact with customers every single day, and if they're not providing excellent service, your shoppers won’t return

At the junction of Highway 83 and Provincial Road 257 in Virden, Man. is a c-store, car wash and petroleum site called White Owl Convenience. Wayne Rudneski, who owns three White Owl locations with his brother, has been in the c-retail business since the 1970s. This retailer is known to spend 15 hours in his store every day – dedication which he believes gives him an advantage over his competitors...